Show Mom the Love ❤️ 30% OFF Everything! | Welcome to URAKA World | New Arrivals Coming Soon | Winter Capsule Dropping Shortly |
Show Mom the Love ❤️ 30% OFF Everything! | Welcome to URAKA World | New Arrivals Coming Soon | Winter Capsule Dropping Shortly |

We take great care in crafting and packing each order, and we hope you love what you receive. If you face an issue, we’re happy to help — within our return window.

1. Return & Exchange Conditions

  • Return requests must be raised within 2 days of delivery.
  • The garment must be unused, with tags and original packaging intact.
  • A clear opening video and photo of the garment are mandatory for any return or exchange request.

2. Refund Method

  • We issue store credit only (no cash refunds).
  • Once the returned item passes quality check, a credit note or wallet balance will be issued — valid for your next Uraka purchase.

3. Exchanges

  • Exchanges are subject to availability of the required size or style.
  • Sale items and discounted products are not eligible for return or exchange.

4. Not Eligible:

  • Requests raised after 2 days
  • Garments without proof of damage or incorrect product (video/photo)
  • Custom orders, sale items, or discounted purchases

5. To Initiate a Return:

 
Please WhatsApp us at [Your Number] or email [Your Email] with:
 
  • Your Order ID
  • Opening video + garment image
  • Reason for return

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